Exchange and return
Exchange / return
We grant a right to exchange or return unused products in the proper original packaging within 10 days of the dispatch date. In all cases, returns must be notified in advance and in writing to firstname.lastname@example.org or via the form.
Hygiene items, food, consumables and special order items, as well as items specially produced or ordered according to customer requests, are excluded from this right.
The costs of any return, as well as additional postage costs for exchange, will be borne by the customer. For returns that were not sufficiently franked, we will charge the customer the postage costs, plus an expense fee of CHF 20.00.
Report returns to: